Do I need to be fit to ride an e-bike?

Not at all! Our e-bikes have pedal-assist, making it easy for anyone to ride. Whether you're an experienced cyclist or a beginner, you’ll find the ride smooth and effortless.

How long can I ride on a full battery?

Our e-bikes come with long-range batteries, allowing you to ride for up to 70km on a single charge. This means you can explore multiple wineries and trails without worrying about running out of power.

Do I need to book in advance?

We highly recommend booking in advance, especially on weekends and holidays, as our e-bikes are in high demand. You can book online or call us directly.

Where do I pick up and return the e-bike?

All rentals are picked up and returned at BIG4 Rutherglen Holiday Park. Our team will provide a quick briefing on how to use the e-bike before you set off.

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Rental & Pricing

How much does it cost to rent an e-bike?

• Half-Day Rental (8:30 AM – 12:30 PM): $55
• Full-Day Rental (8:30 AM – 5:00 PM): $85
  All rentals include helmets, maps, and a full battery charge.

Is a security deposit required?

Yes, a security deposit is required at the time of rental. The deposit is fully refundable upon safe return of the e-bike.

What happens if I return the bike late?

• If you return a half-day rental after 12:30 PM, you will be charged for a full day.
• Full-day rentals must be returned by 5:00 PM.
• Late returns may result in additional fees.

Do you offer refunds if I cancel my booking?

• Full refund for cancellations made 48 hours in advance.
• 50% refund for cancellations made 24 hours in advance.
• No refund for cancellations within 24 hours of the booking.

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Safety & Equipment

Do I need to wear a helmet?

Yes, wearing a helmet is mandatory for all riders in accordance with Australian cycling laws. Helmets are provided with every rental.

What should I wear for my ride?

We recommend:

• Comfortable clothing
• Closed-toe shoes
• Sunglasses and sunscreen (especially in summer)

What if my e-bike has a mechanical issue during my ride?

Our e-bikes are regularly maintained, but if you experience any issues, contact us immediately, and we’ll assist you. We provide a support number for on-the-go assistance.

What if I get lost or need help during my ride?

We provide detailed route maps and recommended trails to make navigation easy. If you need help, call our support line, and we'll guide you back.

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Trails & Routes

Can I visit multiple wineries in one day?

Yes! Our recommended itineraries include multiple wineries, and our e-bikes make it easy to ride between them without getting tired.

Are the trails suitable for beginners?

Absolutely! Most of our recommended routes are on flat, well-maintained paths, making them accessible for all experience levels.

Do you provide maps and suggested routes?

Yes, we provide maps and detailed route recommendations based on your interests, whether you want a relaxed winery ride or a longer scenic adventure.

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Booking & Contact Information

How do I book an e-bike?

You can book directly through our website or call us at (02) 6089 8890.

What payment methods do you accept?

We accept credit/debit cards, PayPal, and Stripe payments.

How can I contact you if I have more questions?

📧 Email: [email protected]
📞 Phone: (02) 6089 8890
📍 Pickup Location: BIG4 Rutherglen Holiday Park